Inbound Advisor

Concentrix; Larbert; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive paid training

Refer-a-Friend bonus scheme

Free onsite parking

Employee Assistance Programme

Discounted broadband, TV and mobile

28 days annual leave

Discounted gym membership

Family and friends discounts

Pension scheme

Eyecare vouchers

Healthcare benefits after qualifying</

Job summary

Concentrix is hiring a Customer Sales, Service & Technical Support Advisor in Falkirk (Larbert) for a 40-hour week on rotating shifts from 8:00am to 9:00pm. The role offers a £26,520 annual salary with an uncapped monthly bonus and full paid training.

You’ll help customers get the most from their services and recommend suitable solutions while building trust and delivering great service. We welcome applicants from diverse backgrounds and provide ongoing coaching, career progression opportunities

Qualifications

• Experience in customer service welcome, transferable skills valued.
• Ability to learn quickly and adapt to new systems.

Responsibilities

• Support customers with billing and account enquiries.
• Assist with mobile and broadband services.
• Provide technical troubleshooting guidance.
• Handle contract renewals and upgrades.
• Manage payments and account details.
• Provide product and service information.

Job description

• Comprehensive paid training
• Refer-a-Friend bonus scheme

Job Title

Inbound Advisor

Job Description

Join Concentrix Today!

Customer Sales, Service & Technical Support Advisor

Falkirk (Central Business Park, Larbert)

£26,520 per annum + Uncapped Monthly Bonus

Permanent | Full Time | 40 Hours per Week | Rotational shifts between 8am – 9pm

Help People Stay Connected. Build a Career You'll Be Proud Of.

Looking for a role where you can help people, develop new skills and earn bonus for great performance? Join Concentrix and become part of a supportive team helping customers of one of the UK's leading telecommunications providers. Every day, you'll help people resolve issues, get the most from their services and find solutions that fit their needs. Whether you're experienced in customer service, retail, hospitality, care, sales or looking for a fresh challenge, we'll provide the training and support you need to succeed.

Why Join Us?

• £26,520 salary paid monthly
• Uncapped monthly bonus
• Full paid training and ongoing coaching
• Clear career progression opportunities
• Discounted broadband, TV and mobile packages
• Family & friends discounts
• Employee Assistance Programme
• Free onsite parking
• Inclusive and supportive workplace culture

What You'll Be Doing

As a Customer Sales, Service & Technical Support Advisor, you'll support customers with:

• Billing and account enquiries
• Mobile and broadband services
• Technical troubleshooting and guidance
• Contract renewals and upgrades
• Payments and account management
• Product and service information

Every interaction is an opportunity to create a positive experience. You'll listen carefully, understand customer needs and provide personalised solutions that make a real difference.

Helping Customers Get More From Their Services

Using effective questioning and active listening skills, you'll uncover what's important to each customer and recommend products, services, upgrades or features that could enhance their experience.

Whether that's helping someone save money, gain access to additional features, improve connectivity or find a package that's a better fit for their lifestyle, you'll focus on solutions that genuinely add value.

This isn't about high-pressure selling. It's about understanding customer needs, building trust and helping people make informed decisions.

Alongside delivering great service, you'll work towards customer experience, quality and sales goals, with the opportunity to earn an uncapped monthly bonus based on your success.

What We're Looking For

We're interested in people, not perfect CVs.

You don't need telecommunications experience because we'll provide all the training you need.

You’ll Thrive In This Role If You

• Enjoy helping and connecting with others
• Communicate clearly and build rapport easily
• Take time to understand people's needs
• Feel comfortable discussing products and services that may benefit customers
• Enjoy working towards goals as part of a team
• Have a positive and solution‑focused mindset
• Are comfortable using technology and learning new systems
• Stay calm and supportive when resolving issues

Experience in customer service, hospitality, retail, care, administration, contact centres or sales is welcome, but transferable skills and the right attitude are equally important.

Training & Development

From Day One, We’ll Invest In Your Success Through

• Comprehensive paid training
• A supported nesting programme
• Dedicated coaching and mentoring
• Ongoing learning and development opportunities
• Regular feedback and support
• Clear career progression pathways

Whether you're starting your career, returning to work, changing industries or looking to take the next step, we'll help you grow with us.

What's In It For You?

Financial Rewards

• £26,520 annual salary
• Uncapped monthly bonus
• Monthly pay
• Refer-a-Friend bonus scheme

Health & Wellbeing

• Employee Assistance Programme for you and your dependants
• Emotional, legal and financial wellbeing support
• Group Life Assurance
• Pension scheme
• Eyecare vouchers
• Healthcare benefits after qualifying service

Lifestyle Benefits

• 28 days annual leave
• Discounted broadband, TV and mobile packages
• Family and friends discounts
• Discounted gym membership
• Employee discounts with leading brands
• Free onsite parking

A Workplace Where Everyone Belongs

At Concentrix, we’re committed to creating a workplace where everyone feels welcomed, respected and valued.

We encourage applications from people of all backgrounds and experiences, including those returning to work, changing careers, entering the workplace for the first time or looking for a fresh start.

We believe diverse perspectives make us stronger and help us deliver better experiences for our customers.

Working Hours

• 40 hours per week
• 5 days out of 7
• Rotational shifts between 8:00am and 9:00pm
• Monday to Sunday

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.