Inbound Advisor

Concentrix; Falkirk; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Monthly pay

Employee Discounts with leading brands

Free onsite parking

Healthcare benefits after qualifying

Job summary

Concentrix in the United Kingdom is hiring a Customer Sales, Service & Technical Support Advisor. You will help customers stay connected by resolving billing issues, supporting mobile and broadband services, and guiding product choices.

We provide thorough paid training, uncapped monthly bonus, 40-hour weeks, and clear career progression. Join a friendly, inclusive team with onsite parking and discounts on broadband, TV and mobile packages.

Qualifications

• Experience in customer service or related fields is welcome, but transferable skills and the right attitude are important.
• Training will be provided, so no telecoms experience required.
• Strong communication and listening skills, with ability to build rapport.

Responsibilities

• Handle billing and account enquiries.
• Support mobile and broadband services.
• Provide technical troubleshooting and guidance.
• Manage contract renewals and upgrades.
• Process payments and account management.
• Provide product and service information.

Skills

Customer service

Communication

Teamwork

Needs assessment

Tech-savvy

Job description

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Customer Sales, Service & Technical Support Advisor

Help People Stay Connected. Build a Career You'll Be Proud Of.

Looking for a role where you can help people, develop new skills and earn bonus for great performance?

Join Concentrix and become part of a supportive team helping customers of one of the UK's leading telecommunications providers. Every day, you'll help people resolve issues, get the most from their services and find solutions that fit their needs.

Whether you're experienced in customer service, retail, hospitality, care, sales or looking for a fresh challenge, we'll provide the training and support you need to succeed.

Why Join Us?

• £26,520 salary paid monthly
• Uncapped monthly bonus
• Full paid training and ongoing coaching
• Clear career progression opportunities
• Discounted broadband, TV and mobile packages
• Family & friends discounts
• Employee Assistance Programme
• Free onsite parking
• Inclusive and supportive workplace culture

What You'll Be Doing

As a Customer Sales, Service & Technical Support Advisor, you'll support customers with:

• Billing and account enquiries
• Mobile and broadband services
• Technical troubleshooting and guidance
• Contract renewals and upgrades
• Payments and account management
• Product and service information

Every interaction is an opportunity to create a positive experience. You'll listen carefully, understand customer needs and provide personalised solutions that make a real difference.

Helping Customers Get More From Their Services

Using effective questioning and active listening skills, you'll uncover what's important to each customer and recommend products, services, upgrades or features that could enhance their experience.

Whether that's helping someone save money, gain access to additional features, improve connectivity or find a package that's a better fit for their lifestyle, you'll focus on solutions that genuinely add value.

This isn't about high-pressure selling. It's about understanding customer needs, building trust and helping people make informed decisions.

Alongside delivering great service, you'll work towards customer experience, quality and sales goals, with the opportunity to earn an uncapped monthly bonus based on your success.

What We're Looking For

We're interested in people, not perfect CVs.

You don't need telecommunications experience because we'll provide all the training you need.

You'll thrive in this role if you:

• Enjoy helping and connecting with others
• Communicate clearly and build rapport easily
• Take time to understand people's needs
• Feel comfortable discussing products and services that may benefit customers
• Enjoy working towards goals as part of a team
• Have a positive and solution-focused mindset
• Are comfortable using technology and learning new systems
• Stay calm and supportive when resolving issues

Experience in customer service, hospitality, retail, care, administration, contact centres or sales is welcome, but transferable skills and the right attitude are equally important.

Training & Development

From day one, we'll invest in your success through:

• Dedicated coaching and mentoring
• Ongoing learning and development opportunities
• Regular feedback and support
• Clear career progression pathways

Whether you're starting your career, returning to work, changing industries or looking to take the next step, we'll help you grow with us.

What's In It For You?

• Uncapped monthly bonus
• Monthly pay
• Employee Assistance Programme for you and your dependants
• Emotional, legal and financial wellbeing support
• Group Life Assurance
• Healthcare benefits after qualifying service
• 28 days annual leave
• Discounted broadband, TV and mobile packages
• Family and friends discounts
• Discounted gym membership
• Employee discounts with leading brands
• Free onsite parking

A Workplace Where Everyone Belongs

At Concentrix, we're committed to creating a workplace where everyone feels welcomed, respected and valued.

We encourage applications from people of all backgrounds and experiences, including those returning to work, changing careers, entering the workplace for the first time or looking for a fresh start.

We believe diverse perspectives make us stronger and help us deliver better experiences for our customers.

Working Hours

• 40 hours per week
• 5 days out of 7
• Rotational shifts between 8:00am and 9:00pm
• Monday to Sunday

At Concentrix, we believe great customer experiences start with supported employees. We’re proud to offer an inclusive, respectful and flexible working environment where your wellbeing, growth and life outside work truly matter.

Concentrix is a Disability Confident and equal opportunity employer.

We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.