Inbound Sales & Tech Support Advisor

Concentrix; Falkirk; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Uncapped monthly bonus

Monthly pay

Employee Discounts with leading brands

Free onsite parking

Healthcare benefits after qualifying

Job summary

Concentrix in the United Kingdom is hiring a Customer Sales, Service & Technical Support Advisor. You will help customers stay connected by resolving billing issues, supporting mobile and broadband services, and guiding product choices.

We provide thorough paid training, uncapped monthly bonus, 40-hour weeks, and clear career progression. Join a friendly, inclusive team with onsite parking and discounts on broadband, TV and mobile packages.

Qualifications

• Experience in customer service or related fields is welcome, but transferable skills and the right attitude are important.
• Training will be provided, so no telecoms experience required.
• Strong communication and listening skills, with ability to build rapport.

Responsibilities

• Handle billing and account enquiries.
• Support mobile and broadband services.
• Provide technical troubleshooting and guidance.
• Manage contract renewals and upgrades.
• Process payments and account management.
• Provide product and service information.

Skills

Customer service

Communication

Teamwork

Needs assessment

Tech-savvy

Job description

Concentrix in the United Kingdom is hiring a Customer Sales, Service & Technical Support Advisor. You will help customers stay connected by resolving billing issues, supporting mobile and broadband services, and guiding product choices.

We provide thorough paid training, uncapped monthly bonus, 40-hour weeks, and clear career progression. Join a friendly, inclusive team with onsite parking and discounts on broadband, TV and mobile packages.