Inbound Technical Support Advisor

Concentrix; Larbert; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Employee Assistance Programme

Group Life Assurance

Pension scheme

Eyecare vouchers

Dental cover options

PureGym discount

Employee discounts via Benefex

Broadband/mobile/TV packages discounts

Family and friends deals

Job summary

Concentrix in Larbert (UK) is seeking a Technical Support Advisor focused on customer experience. This permanent 40-hour role offers a salary of £26,520 per year, with bonuses up to £250 per month and additional uncapped bonus from successful lead generation.

The position provides comprehensive training, a nesting period, ongoing coaching and clear progression pathways, and a benefits package including pension, eyecare, life assurance and more.

Qualifications

• Strong communication and listening skills.
• Interest in technology and helping people use it confidently.
• Thoughtful, problem-solving approach.
• Comfort learning new systems with guidance.
• Positive, dependable mindset focused on customer care.

Responsibilities

• Listen to understand customers' needs and guide to technical solutions clearly.
• Show empathy and patience to help customers feel heard and valued.
• Suggest relevant upgrades or services and pass warm leads to sales.
• Collaborate with colleagues and team leaders to support success and improvement.

Skills

Strong communication

Active listening

Interest in technology

Problem solving

Guided learning

Positive mindset

Tools

Support

Mobile

Job description

Salary: £26,520 - 26,520 per year

Requirements

• Strong communication and listening skills
• An interest in technology and helping people use it confidently
• A thoughtful, problem-solving approach
• Comfort learning new systems with guidance
• A positive, dependable mindset focused on customer care

Responsibilities

• Listen carefully to understand each customers needs and guide them to effective technical solutions in a clear, reassuring way
• Show empathy, patience and understanding to help customers feel heard, supported and valued
• Suggest relevant upgrades or services where appropriate, and pass warm leads to our sales team
• Collaborate with colleagues and team leaders to support shared success, quality outcomes and continuous improvement

Technologies

• Support
• Mobile

More

Join us at Concentrix, partnering with a leading telecommunications provider, as a Technical Support Advisor focused on customer experience. We offer a stable, people-focused career with a comprehensive training programme, a supported nesting period, ongoing coaching and refresher training, and clear career development and progression pathways. This is a permanent 40-hour contract based at Central Business Park in Larbert, working 5 days out of 7 between 8am and 9pm. The annual salary is £26,520, with the opportunity to earn up to £250 per month in bonuses, plus uncapped bonus from successful lead generation. Our benefits include an Employee Assistance Programme with confidential support for employees and dependants, Group Life Assurance from day one, a pension scheme with company contributions, eyecare vouchers, dental cover options, a PureGym discount, employee savings and lifestyle discounts through Benefex, and discounted broadband, mobile and TV packages, including family and friends deals. We aim to provide an inclusive, respectful and flexible working environment where employee wellbeing, growth and life outside work matter. We are a Disability Confident and equal opportunity employer and evaluate qualified applicants without regard to legally protected characteristics.

last updated 40 week of 2026