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Concentrix; Larbert; On-site; GBP 27,000 - 30,000; Full time

Job summary

Concentrix is seeking an Inbound Sales and Customer Service Consultant to support customers of a leading telecommunications provider. The role involves handling billing enquiries, account support, technical troubleshooting, contract renewals, and service upgrades.

A full training program is provided, making it a strong entry point for a career in customer service, technical support, or sales. Proud member of the Disability Confident employer scheme, the position is on-site at Larbert, FK5 4RX,

Qualifications

• Experience in customer service, sales, or technical support.
• Strong communication and problem-solving skills.
• Ability to explain complex information clearly.

Responsibilities

• Support customers with billing enquiries and account issues.
• Provide technical troubleshooting and guidance.
• Assist with contract renewals and service upgrades.

Skills

Customer service

Sales

Technical support

Job description

Inbound Sales and Customer Service Consultant

As a Customer Sales, Service & Technical Support Advisor, you'll support customers of a leading telecommunications provider with billing enquiries, account support, technical troubleshooting, contract renewals, and service upgrades. You'll focus on delivering excellent customer experiences, resolving issues, and identifying relevant products or services that could benefit customers. Full training is provided, making this an excellent opportunity for people looking to build a career in customer service, technical support, or sales.

Proud member of the Disability Confident employer scheme

Company: Concentrix Salary: from £26,520 a year Hours: Full-time Location: Larbert, FK5 4RX Working pattern: On-site Job type: Permanent Posting date: 14 Oct 2026 Closing date: 13 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.