Technical Service Support Manager - Air Conditioning And Heat Pumps

Jamieson Clark; Birmingham; Hybrid; GBP 54,000; Full time

Job summary

A leading HVAC service provider in Birmingham is seeking a Technical Service Support Manager to oversee and mentor a team of Technical Support Engineers. This hybrid role involves advising on advanced technical queries relating to HVAC systems. The ideal candidate should have over 10 years of experience in servicing heating and cooling systems, excellent communication skills, and proven people management abilities. A competitive package of £54k base salary plus bonuses and comprehensive benefits is offered.

Benefits

25 days holiday + bank holidays

Private healthcare

Pension

Dental

Mobile phone

Laptop

Lunch vouchers

Qualifications

• 10+ years of extensive experience in HVAC systems.
• Hands-on experience with air conditioning and heating systems.
• Broad HVAC qualifications covering refrigeration and heat pump systems.

Responsibilities

• Oversee a team of Technical Support Engineers.
• Advise service engineers on complex technical queries.
• Manage team performance and provide training.

Skills

HVAC systems

Fault finding and fixing

Communication skills

People management

Education

City & Guilds in HVAC

F-GAS certification

Job description

Position

Technical Service Support Manager £54k base + £4k bonus (hybrid work from home and office 2 out of 5 days then 3 out of 5 days alternate weeks) OFF THE TOOLS

Company

Large National HVAC service provider with a national team of AC service and ASHP service engineers

Location

Birmingham

Industry

HVAC, Air Conditioning, Refrigeration, Air Source Heat Pumps

Desired Experience

High level of technical experience and qualifications / certifications, ideally as many/much HVAC spanning both cooling and heating e.g. City & Guilds, refrigeration and air conditioning or C&G Refrigeration, Air-Conditioning and Heat Pump Systems, F-GAS, G3, C&G plumbing and heating unvented hot water and electrical.

The Role

A leading national HVAC service provider seeks an experienced Technical Support Manager to add to their air conditioning and heat pump service division. The successful candidate will oversee a team of Technical Support Engineers that support their national field based Service Engineer Team on any advanced air conditioning or air source heat pump technical queries or problems they may have on site across all the main HVAC, air conditioning and air source heat pump manufacturers. This is a unique hybrid role that is office and home based working remotely overseeing a growing team of Technical Service Engineers.

Experience Required

You will have extensive previous hands‑on experience servicing, fault find and fix on HVAC systems covering both cooling and heating through air conditioning, refrigeration, chillers and heat pumps. Excellent communication skills are required as you will be advising service engineers from a variety of different backgrounds and intermediate to advanced levels of experience. Broad HVAC qualifications covering refrigeration, air conditioning and heat pump systems along with at least 10 years of experience are expected for this role as you will be overseeing advanced level heating service engineers. People management skills, both teaching, leadership and quality or performance management are essential as you will be managing existing team members and bringing in new additional team members.

The Company

This is a long‑established company that prides itself on having excellent company morale and career development opportunities. The company is one of the largest HVAC service providers nationally and due to growth of the company they are looking to add to their ever‑expanding HVAC Technical Support Service Team. They have a national team of Technical Service Support Engineers each overseeing a regional team of field based Service Engineers, and they themselves have extensive experience either hands on and/or through qualifications to ensure their service engineers get the very best advice on fault finding and fix situations whether emergency call out or planned preventative maintenance / PPM's on refrigeration, air conditioning and heat pump domestic heating systems.

The Package

Starting base salary is up to £54,000 + £4k bonus, however further flexibility is available depending on the experience of the candidate. Also 25 days holiday + bank holiday, increasing after each year of service, private healthcare, pension, dental, mobile. laptop and lunch vouchers.

Jamieson Clark

Jamieson Clark currently has over 50 live roles to offer and specialise in sales recruitment. Current vacancies for Air Conditioning Engineer, Refrigeration Engineer, Chiller Engineer, Boiler Engineer, Renewables Engineer, Heat Pump Engineer, ASHP Engineer, Heating Enngineer, Service Engineers, Service Managers, Technical Support Engineers, Training Managers, Project Managers, Contract Managers on domestic heating, heat pumps, LPG heating, oil burner heating, hot water cylinders, plumbing, unvented hot water systems, air conditioning systems, central plant, fan coils, ducted, cassette, ceiling suspended, wall mounted, variable refrigerant flow, VRF, VRV, DX, Direct Expansion, AHU's, Air Handling Units, heat pumps, close control units, refrigeration, chillers, water cooled systems and refrigerated air conditioning systems. Send your CV to a consultant for advice on your next career move