Technical Service Coordinator

Confidential; Chesterfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential is seeking a Technical Service Coordinator in Chesterfield to efficiently manage scheduled service work and reactive breakdowns. You will verify job details, allocate resources, and organise engineers to optimise utilisation and meet customer SLAs.

The role requires strong IT literacy, CRM experience, and a disciplined approach to planning, with office-based hours Monday to Friday. Salary is £28,000–£30,000 with a focus on service excellence.

Qualifications

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination in engineering services or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.

Responsibilities

• Validate contracted service jobs prior to scheduling and verify details.
• Determine required engineering competency and resources.
• Route works to maximise efficiency and minimise travel time.
• Balance engineer workload for strong utilisation.
• Issue complete job packs with RAMS, stock, and access details.
• Ensure engineers are briefed and equipped; communicate updates.
• Respond to urgent breakdowns in line with SLA; prioritise re-scheduling as needed.
• Track workload balance and provide performance data to Service Manager.

Skills

Organisational skills

Planning

Attention to detail

Communication skills

Analytical mindset

Teamwork

Scheduling experience

Logistics planning

CRM / route optimisation

Tools

CRM software

Scheduling systems

Route optimisation tools

IT proficiency

Job description

Job Role: Technical Service Coordinator

Location: Chesterfield

Salary: 28,000 - 30,000

Our client a well established manufacturing organisation based in Chesterfield is seeking a motivated Technical Service Coordinator to join their dynamic, friendly Service Administration team.

This key role is crucial in ensuring the efficient delivery of contracted service works and reactive breakdowns and repairs, while optimising resource utilisation and maintaining high standards of customer satisfaction.

Key duties will include:

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Our client is looking for a candidate who embodies the following competencies and experience:

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.

Working Hours - Monday to Friday 8:30am - 5:00pm office based

Adecco is a disability-confident employer.

It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.