Technical Service Scheduler – Engineering & Field Ops

Adecco; Chesterfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

Adecco seeks a Technical Service Coordinator to join our Chesterfield-based service administration team. You will coordinate contracted service works and reactive breakdowns, ensuring efficient scheduling, resource use and high customer satisfaction.

This role requires strong organisational skills, attention to detail, and experience with scheduling systems, CRM, and route optimisation tools. Monday to Friday, 8:30am-5:00pm, office-based in Chesterfield.

Qualifications

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.

Responsibilities

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Skills

Organisational skills

Attention to detail

Communication skills

Analytical mindset

Team player

Scheduling/Logistics experience

IT proficiency (Scheduling systems,CRM

Tools

CRM software

Route optimisation tools

Job description

Adecco seeks a Technical Service Coordinator to join our Chesterfield-based service administration team. You will coordinate contracted service works and reactive breakdowns, ensuring efficient scheduling, resource use and high customer satisfaction.

This role requires strong organisational skills, attention to detail, and experience with scheduling systems, CRM, and route optimisation tools. Monday to Friday, 8:30am-5:00pm, office-based in Chesterfield.