Service Coordinator

Path Recruitment Ltd; Ampthill; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

In-house training

Career progression

Mon-Fri 8am-5pm

Job summary

Path Recruitment Ltd. based near Ampthill is recruiting for a Service Coordinator to support a busy team within the heavy equipment and construction sector. You will schedule engineers' diaries, handle customer enquiries by phone or email, and promote parts and products to customers, while managing sites and CRM records.

The role offers in-house training, career progression opportunities, and a Monday–Friday, 8am–5pm schedule with 20 days holiday plus bank holidays.

Qualifications

• Experience as service coordinator, controller, planner or administrator.
• Experience in busy, fast-paced environments.
• Experience coordinating engineers' diaries and providing admin support.
• Strong ability to handle customer enquiries by phone or email.
• Full UK driving license preferred.

Responsibilities

• Schedule engineers' diaries and provide administrative support.
• Handle customer enquiries by phone or email.
• Promote and upsell products/parts to customers.
• Provide account management for a portfolio of sites/customers.
• Keep paperwork and CRM logs up to date.
• Liaise with facility and construction site managers to support field activities.
• Follow up on quotes, create purchase orders and order parts.

Skills

Customer service

CRM scheduling

Scheduling

Communication

Tools

CRM systems

Job description

Service Coordinator

Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a service coordinator to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.

Benefits of the Service Coordinator:

• Up to £32,000 DOE
• Monday to Friday 8am - 5pm
• 20 days holiday plus bank holidays
• Opportunity for career progression
• Provide in house training

Job Role:

• As the service coordinator, you will be scheduling engineers diaries, as well as providing any administrative support.
• You will be dealing with customer enquiries either through the phone or by email.
• Promoting and upselling of products/parts to customers.
• You will be providing account management for a portfolio of sites and customers.
• Ensure all paperwork and logs on CRM systems are up to date.
• You will be liaising with facility and construction site managers to support any field activities.
• You will follow up on any quotes, creating purchase orders and ordering of any parts required.

Previous Experience:

You will have previous experience as a service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.