Technical Service Coordinator

Adecco; Chesterfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

Adecco seeks a Technical Service Coordinator to join our Chesterfield-based service administration team. You will coordinate contracted service works and reactive breakdowns, ensuring efficient scheduling, resource use and high customer satisfaction.

This role requires strong organisational skills, attention to detail, and experience with scheduling systems, CRM, and route optimisation tools. Monday to Friday, 8:30am-5:00pm, office-based in Chesterfield.

Qualifications

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.

Responsibilities

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Skills

Organisational skills

Attention to detail

Communication skills

Analytical mindset

Team player

Scheduling/Logistics experience

IT proficiency (Scheduling systems,CRM

Tools

CRM software

Route optimisation tools

Job description

Job Role: Technical Service Coordinator

Location: Chesterfield

Salary: £28,000 - £30,000

Our client a well established manufacturing organisation based in Chesterfield is seeking a motivated Technical Service Coordinator to join their dynamic, friendly Service Administration team.

This key role is crucial in ensuring the efficient delivery of contracted service works and reactive breakdowns and repairs, while optimising resource utilisation and maintaining high standards of customer satisfaction.

Key duties will include:

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Competencies and experience:

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.

Working Hours - Monday to Friday 8:30am - 5:00pm office based

Adecco is a disability-confident employer.

It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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