Technical Service Coordinator

Adecco; East Midlands; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Disability-confident employer

Equal Opportunities Employer

Job summary

Adecco is recruiting a Technical Service Coordinator to join the Service Administration team in Chesterfield. You will oversee the scheduling and allocation of contracted service work and reactive breakdowns, ensuring efficient resource use and high customer satisfaction.

You will validate jobs, confirm site access and equipment data, and coordinate engineering resources to optimise diary capacity and first-time fixes, while maintaining SLA timelines and accurate documentation.

Qualifications

• Experience in technical scheduling or field service coordination.
• Experience in engineering services or related sectors.
• Proficient IT skills including scheduling systems and CRM.
• Strong organisational and planning capabilities.

Responsibilities

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Route works to maximise efficiency and minimise travel time.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Communicate schedule updates promptly to relevant parties.
• Respond promptly to urgent breakdowns in line with SLA requirements.

Skills

Organisational skills

Planning

Attention to detail

Communication skills

Analytical mindset

Team player

IT proficiency

Scheduling systems

CRM software

Route optimisation

Tools

CRM software

Scheduling systems

Route optimisation tools

Job description

Job Role: Technical Service Coordinator

Location: Chesterfield

Salary: 28,000 - 30,000

Our client a well established manufacturing organisation based in Chesterfield is seeking a motivated Technical Service Coordinator to join their dynamic, friendly Service Administration team.

This key role is crucial in ensuring the efficient delivery of contracted service works and reactive breakdowns and repairs, while optimising resource utilisation and maintaining high standards of customer satisfaction.

Key duties will include:

• Validate contracted service jobs prior to scheduling.
• Verify customer details, site access information, and equipment data.
• Determine required engineering competency and resources required.
• Route works to maximise efficiency and minimise travel time.
• Protect diary capacity to accommodate reactive breakdowns.
• Balance engineer workload for strong utilisation.
• Issue complete job packs, including RAMS, stock, and access details.
• Ensure engineers are fully briefed and equipped.
• Communicate schedule updates promptly to relevant parties.
• Support achievement of first-time fix performance.
• Respond promptly to urgent breakdowns in line with SLA requirements.
• Reprioritise schedules when necessary and manage customer expectations during delays.
• Issue certifications promptly and close jobs within the system.
• Track reactive versus planned workload balance and provide performance data to the Service Manager.
• Support continuous improvement initiatives.

Our client is looking for a candidate who embodies the following competencies and experience:

• Strong organisational and planning capabilities.
• High attention to detail and accuracy.
• Clear and confident communication skills.
• Analytical mindset focused on efficiency and performance improvement.
• Team-oriented with strong accountability and a robust work ethic.
• Experience in technical scheduling, logistics planning, or field service coordination, preferably within engineering services, utilities, HVAC, telecoms, or similar sectors.
• Proficient in IT, including scheduling systems, CRM software, and route optimisation tools.

Working Hours - Monday to Friday 8:30am - 5:00pm office based

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.