Technical Sales & Customer Success Associate

English Braids; Malvern; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading British manufacturer is seeking a Technical Sales & Customer Services Assistant in Malvern to deliver excellent customer service and develop accounts. Responsibilities include managing sales orders, providing customer support, and developing technical product knowledge. Candidates should have 2+ years of experience in customer service or sales, with strong communication skills. This is an office-based role offering competitive market rate salary subject to experience.

Qualifications

• 2+ years experience in customer service or sales.
• Fluent in English, second language beneficial.
• Valid driving license required.

Responsibilities

• Answer incoming calls and manage sales orders.
• Liaise with customers on deliveries and updates.
• Develop product knowledge and upsell promotional products.

Skills

Customer service experience

Communication skills

Technical knowledge

Multitasking

Analytical skills

ERP/CRM experience

Education

Recognised qualification with an Engineering bias

Professional qualification in sales

Tools

Excel

Word

Job description

A leading British manufacturer is seeking a Technical Sales & Customer Services Assistant in Malvern to deliver excellent customer service and develop accounts. Responsibilities include managing sales orders, providing customer support, and developing technical product knowledge. Candidates should have 2+ years of experience in customer service or sales, with strong communication skills. This is an office-based role offering competitive market rate salary subject to experience.