Technical Pet Claims Assessor

Markerstudy Ltd; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet insurance firm in London is seeking a Technical Pet Claims Assessor to support customers throughout their claim journey. This role involves making outbound calls, handling inbound queries, and assessing pet insurance claims. The ideal candidate will have veterinary nurse experience or pet claims assessing experience along with excellent communication skills and attention to detail. Join a dynamic team in a growing department where your contributions will help shape the future of pet claims handling.

Qualifications

• Veterinary nurse experience with relevant qualifications or pet claims assessing experience.
• Excellent communication skills and strong team player.
• High attention to detail.
• Strong data entry and IT skills.
• Flexible attitude to work and willingness to take on new tasks.

Responsibilities

• Provide flexible support across the contact centre to manage claims.
• Review incoming claims and ensure they are settled within Service Level Agreements.
• Communicate confidently with customers by phone showing empathy.
• Assess claim submissions and review claim documentation.
• Collate information from customers and veterinary practices to assess claims.
• Ensure prompt payment of valid claims and decline invalid claims.
• Identify potentially fraudulent claims and follow referral processes.
• Deliver high customer service through accurate and timely information.
• Establish effective communication with colleagues and customers.
• Demonstrate flexibility to support evolving business needs.

Skills

Veterinary nurse experience or pet claims assessing experience

Excellent communication skills

Strong team player

High attention to detail

Strong data entry and IT skills

Flexible attitude to work

Job description

Technical Pet Claims Assessor

Markerstudy Group

London, United Kingdom

Permanent

2025-12-11T07:08:21.047Z

23505712

Full time

Competitive

Technical Pet Claims Assessor Are you passionate about pets and delivering exceptional customer service? Join our growing team and play a key role in supporting customers through every step of their claim journey. This is an exciting opportunity to be part of a department in its early stages, where your positivity and ideas will help shape the future. If you thrive in a dynamic environment and enjoy making a real difference, we'd love to hear from you!

The Role

The purpose of this role is to service and support customers throughout their entire claim journey, from start to finish. This includes making outbound calls to advise customers of claim outcomes and handling inbound calls from both customers and veterinary practices. As the department is still in its early stages, we are looking for positive, adaptable individuals who are excited to help shape the future of the team and work collaboratively as we evolve. The main responsibility is to assess and validate Pet Insurance claims, gathering any necessary information efficiently and accurately. A strong candidate will be able to achieve productivity targets while adhering to the claims process, demonstrating self‑motivation and teamwork.

Key Responsibilities

• Provide flexible support across the contact centre, stepping in to manage claims and customer communication channels to mitigate backlogs and guarantee service levels to maintain high customer satisfaction.
• Review incoming claims either by phone or online and ensure they are settled within Service Level Agreements.
• Communicate confidently with customers by phone showing empathy and understanding.
• Assess new and continuation claim submissions by reviewing all claim documentation supplied.
• Collate information from customers and veterinary practices to assess claims.
• Ensure prompt and accurate payment of valid claims, query anomalies, and decline invalid claims.
• Identify potentially fraudulent claims and follow agreed referral processes.
• Deliver high levels of customer service through accurate and timely information.
• Establish and maintain effective communication and relationships with colleagues, customers, and veterinary practices, promoting a professional image.
• Develop and maintain a competent level of technical, product, and system knowledge, and be able to explain policy cover to customers.
• Demonstrate flexibility and willingness to support evolving business needs, including ad hoc requirements.

Essential Skills

• Veterinary nurse experience with relevant qualifications or pet claims assessing experience.
• Excellent communication skills and strong team player.
• High attention to detail.
• Strong data entry and IT skills.
• Flexible attitude to work and willingness to take on new tasks.