Technical Engineer

Person Centred Software Ltd; Guildford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading social care technology firm in Guildford seeks a Professional Services Technical Engineer. This role focuses on data migration, troubleshooting technical issues, and collaborating with cross-functional teams. Applicants should excel in SQL, have experience in technical support, and possess strong problem-solving abilities. The position offers a base salary of £30,000 - £40,000 along with additional perks including a pension scheme and a cycle-to-work scheme. If you thrive on delivering exceptional customer experiences, we'd love to hear from you.

Benefits

Cycle to work scheme

Staff discounts portal

Employee Assistance Programme

25 days holiday

Contributory pension scheme

Qualifications

• 5+ years of experience in technical support, ideally in SaaS.
• Ability to troubleshoot and escalate technical issues.
• Experience with relational and NoSQL databases.

Responsibilities

• Lead and manage data transfers within the professional services team.
• Maintain and improve migration tools.
• Collaborate with cross-functional teams.

Skills

Strong SQL skills

C#/.NET programming knowledge

Proven technical support experience

Familiarity with ticketing systems

Working knowledge of HTML, CSS, JavaScript

Experience with TDD, BDD testing frameworks

Excellent communication skills

Strong problem-solving abilities

Tools

SQL Server Management Studio

Zendesk

HubSpot

Job description

Are you a technically skilled problem solver who thrives on delivering exceptional customer experiences? Join our team as a Professional Services Technical Engineer on a fixed term basis, where you will ensure smooth operations and high customer satisfaction by leading data transfers and supporting professional services projects. You’ll play a crucial role in maintaining and enhancing our data migration tools, troubleshooting technical issues, and collaborating across teams to deliver seamless solutions for our customers.

What You’ll Do:

• Lead and manage data transfers within the professional services team
• Maintain and improve the .NET-based split tool for migrations
• Collaborate with Customer Success, Product, Dev, and DevOps teams
• Perform thorough pre- and post-migration testing
• Generate accurate reports on migration outcomes
• Troubleshoot technical issues reported by customers and support teams
• Reproduce issues, identify root causes, and escalate complex problems
• Provide clear instructions to customers for temporary fixes
• Contribute to documentation, knowledge bases, and troubleshooting guides
• Escalate critical issues to senior technical staff with detailed recommendations

What You’ll Bring:

• Strong SQL skills, including query writing and use within C#/.NET
• Experience with relational/NoSQL database testing and SQL Server Management Studio
• Basic C#/.NET programming and OOP knowledge
• Proven technical support experience, ideally in SaaS or software development
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot
• Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure
• Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit)
• Excellent communication skills for technical and non-technical audiences
• Strong problem-solving abilities with attention to detail
• Ability to manage multiple priorities effectively

What We Offer:

• A base salary of up to £30,000 - £40,000 and bonus depending on experience
• Modern town centre offices in Guildford, with opportunity for ad hoc home working
• 25 days holiday
• Contributory pension scheme
• Additional perks including cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future‑prove social care.

• 🚀 Tech That Transforms – automation, real‑time data—our solutions are redefining how social care operates
• 🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
• 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real‑world impact
• 📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
• 🤝 Work with the Best – Join a team of top‑tier professionals passionate about using technology to drive change