On-site Support Engineer

WebHosting; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Telefónica Tech UK&I is seeking an On-Site Support Engineer to join our On-Site Tech Services team, providing Audio Visual and Network support to a prestigious client.

This role focuses on hands-on troubleshooting, meeting room AV, Wi-Fi infrastructure, and on-site equipment, with SLAs and escalation processes in place to ensure rapid, accurate support and documentation.

Qualifications

• Hands-on IT support experience in customer-facing roles.
• Experience with AV, Wi‑Fi and on-site network equipment.
• Strong ticketing and incident management within SLAs.

Responsibilities

• Providing hands-on on-site technical support and troubleshooting.
• Supporting Audio Visual equipment across meeting rooms and boardrooms.
• Troubleshooting Wi-Fi infrastructure and connectivity issues.
• Carrying out equipment room patching for access switches.
• Logging and triaging tickets with third-party vendors.
• Maintaining accurate documentation and delivering service within agreed timescales.

Skills

On-site support

Audio Visual

Wi-Fi networking

Network troubleshooting

Customer service

Ticketing

Documentation

Tools

AV equipment

Printers

Digital signage

Room booking tablets

Access switches

Job description

Job Description

Are you an experienced IT Support Engineer who enjoys being hands-on, solving technical issues and delivering a first-class customer experience?

We're looking for anOn-Site Support Engineerto join our On-Site Tech Services team withinTelefónica Tech's Shared Managed Services Practice, providing dedicated Audio Visual and Network support to a prestigious client.

This is a great opportunity for someone who thrives in a customer-facing environment and enjoys working across a variety of technologies, from meeting room AV and Wi-Fi infrastructure to network connectivity and on-site equipment.

What you'll be doing

As an On-Site Support Engineer, you'll act as a key point of contact for the customer, providing high-quality technical support and ensuring incidents and requests are managed effectively within agreed SLAs.

Your responsibilities will include:

• Providing hands-on on-site technical support and troubleshooting
• SupportingAudio Visual equipmentacross meeting rooms and boardrooms
• TroubleshootingWi-Fi infrastructureand connectivity issues
• Supporting desk, wall, floor and WAP ceiling network ports
• Carrying out equipment room patching for access switches
• Supporting shared printers, room booking tablets and digital signage
• Completing daily checks, management and monitoring of on-site equipment
• Diagnosing and resolving technical issues, working with off-site support teams where required
• Escalating incidents appropriately and assisting with on-site diagnostics
• Logging and triaging tickets with third-party vendors
• Assisting with the installation and support of network equipment at customer sites
• Maintaining accurate documentation and delivering service within agreed timescales.

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.

In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

We live by our values by being open, trusted and bold.Open to new ideas and ways of doing things. Trusted by our employees, customers and partners. Bold in our decisions and actions.

A few of our Partners & Accreditations:

• One of Microsoft UK&I's top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle Partner working closely across and with Microsoft globally.
• HPE Platinum Partner and pleased to have received the HPE FY23 UK&I Solution Provider of the Year award.
• Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK.
• AWS Advanced Solution provider program and Managed Service Provider program.