TECHNICAL CUSTOMER SERVICE ADVISOR

Get-Recruited (UK) Ltd; Chelmsford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company bonus

Team dinners

Birthday off

Job summary

Get Recruited is supporting an established engineering business in recruiting a Technical Customer Service Advisor in North Fambridge, near Chelmsford. You will use your electrical knowledge to answer technical enquiries, support customers and keep orders moving, joining a small, friendly team.

The role blends technical product knowledge with customer care and order administration. Regular team events are held and birthdays are celebrated with a day off.

Qualifications

• Experience as Technical Support Advisor or Customer Service Executive.
• Electrical/electronic product knowledge.
• Ability to read electrical diagrams and datasheets.
• Clear communication, patience and methodical problem solving.
• Experience with order processing and basic packing tasks.

Responsibilities

• Handle customer enquiries by telephone and email with clear, accurate advice.
• Explain electrical product functions and specifications to customers.
• Read datasheets and schematics to answer questions about relays and control circuits.
• Investigate product performance and fault enquiries with collected information.
• Liaise with technical colleagues and overseas manufacturing to resolve questions.
• Manage enquiries via shared inbox and maintain records until resolution.
• Process customer orders accurately in the order management system.
• Answer questions about availability, progress and deliveries.
• Assist with picking and packing orders when required.
• Adapt to new ordering and customer administration systems.

Skills

Technical support

Customer service

Electrical knowledge

Read electrical diagrams

Attention to detail

Education

Electrical/Electronic engineering qualification

Job description

TECHNICAL CUSTOMER SERVICE ADVISOR

NORTH FAMBRIDGE, CHELMSFORD

CIRCA £35,000 + COMPANY BONUS

THE OPPORTUNITY:

Do you have an electrical background and enjoy helping customers understand products and solve technical problems?

Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.

This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.

THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:

You'll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.

• Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
• Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
• Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
• Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
• Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
• Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
• Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
• Assist with picking and packing orders when required, contributing to the practical running of a small team.
• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

THE PERSON:

• Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
• Alternatively, an electrical engineering background with experience explaining technical information to customers.
• A sound understanding of electrical components and how they function within a circuit.
• Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
• Clear communication skills, patience and a methodical approach to investigating customer problems.
• Strong attention to detail when processing orders, recording information and following up enquiries.
• As a Technical Customer Service Advisor, you'll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
• A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
• Experience with relays, control panels or industrial automation products would be advantageous.
• A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.

We are an equal opportunities employer and we never charge candidates a fee for our services