Customer Service Advisor

Rhodium Consulting; Crawley; On-site; GBP 32,000 - 40,000; Full time

Job summary

Rhodium Consulting is recruiting a Customer Service Advisor in the Crawley area of West Sussex. The role involves handling inbound calls and emails, supporting the customer journey from queries to aftersales, and ensuring first-rate service in a small fast-paced environment.

The ideal candidate will have excellent communication, rapport-building ability, and a professional, proactive approach with strong attention to detail. Experience in electrical wholesale is essential.

Qualifications

• Excellent spoken and written communication skills.
• Ability to build rapport quickly and effectively.
• Professional and pro-active attitude with exceptional attention to detail.
• Excellent organisational skills and a passion for providing outstanding customer service.
• Ability to problem solve quickly and take ownership.
• Confident, resilient and assertive decision-making skills.
• Great MS Office skills.
• Customer service experience.
• Experience in an electrical wholesale business is essential.

Responsibilities

• Exceed customers expectations and keep customer service standards maintained.
• Handle inbound telephone calls and e-mails from customers.
• Support all aspects of the customer journey from product queries, advice and aftersales care.
• Take ownership of any general issues, finding suitable solutions for customers.
• Providing prompt, efficient and consistent information and communication in line with company policy.
• Liaise with other departments to ensure best service is maintained.
• Build a strong relationship with the team and customers.

Skills

Excellent communication (spoken &"

Rapport building

Pro‑active mindset

Attention to detail

Organization

Decision making

MS Office skills

Customer service experience

Electrical wholesale experience

Tools

MS Office

Job description

Ref: CH017
Vacancy: Customer Service Advisor
Location: Crawley, West Sussex
Industry: Lighting & Electrical products
Salary: up to circa £36,000 per annum, negotiable depending on experience
Hours: Monday to Friday 8am to 5.30pm, 1 in 3 Saturday mornings 9am to 12.30pm

Do you have experience in the electrical wholesale industry?

Tired of sales?

Want a customer service role instead?

This may be just the role for you

We are recruiting for a customer service advisor for our client in the Crawley area of West Sussex.

As a Customer Advisor you will:

• Exceed customers expectations and keep customer service standards maintained
• Handle inbound telephone calls and e-mails from customers
• Support all aspects of the customer journey from product queries, advice and aftersales care
• Take ownership of any general issues, finding suitable solutions for customers
• Providing prompt, efficient and consistent information and communication in line with company policy
• Liaise with other departments to ensure best service is maintained
• Build a strong relationship with the team and customers.

The ideal candidate will have

• Great spoken and written communication skills
• The ability to build a rapport with people quickly and effectively
• A professional and pro-active attitude with exceptional attention to detail.
• Excellent organisational skills and a passion for providing outstanding customer service
• The ability to problem solve quickly and take ownership comfortably
• Confident, resilient and assertive decision-making skills
• Great MS Office skills
• Customer Service experience
• Experience in an electrical wholesale business is essential

This is a great opportunity to join a growing business with plans for future expansion.

All applications are dealt with in the strictest of confidence.