Electrical Product Support Specialist

Confidential; Essex; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Birthday off

Regular team dinners

Job summary

Confidential is seeking a Technical Customer Service Advisor in Essex to use your electrical knowledge to help customers understand products and solve technical problems. Based in North Fambridge, near Chelmsford, you’ll support orders and explain electrical concepts to clients.

You’ll join a small, friendly team, read datasheets, and liaise with overseas manufacturing to resolve questions, keeping customers updated and ensuring smooth order progression.

Qualifications

• Experience as a Technical Support Advisor or similar supporting customers with electrical/electronic products.
• Electrical engineering background with ability to explain technical information to customers.
• Solid understanding of electrical components and circuit operation.
• Confident reading electrical diagrams and datasheets including supply voltages and relay contacts.
• Clear communication, patient, and methodical investigation approach.
• Strong attention to detail when processing orders and recording information.
• Able to balance technical enquiries, order processing and practical tasks in a small team.
• Desirable technical qualification in electrical/electronic engineering.
• Experience with relays, control panels or industrial automation products is advantageous.

Responsibilities

• Handle customer enquiries by phone and email, ask questions to understand requirements, provide clear advice.
• Explain electrical product functions and specifications to customers.
• Read datasheets, schematics and diagrams to answer questions about relays and control components.
• Investigate product performance and faults, gather application information, symptoms and next steps.
• Liaise with technical colleagues and overseas manufacturing to resolve complex questions.
• Manage enquiries via shared inbox and close outstanding queries.
• Process customer orders accurately in the order management system.
• Provide updates on availability, progress and deliveries; coordinate with colleagues.
• Assist with picking and packing orders when required.
• Adapt to new systems as more automation is introduced.

Skills

Electrical background

Technical support

Electrical diagrams

Communication

Order processing

Education

Electrical/electronic engineering qualification

Job description

Confidential is seeking a Technical Customer Service Advisor in Essex to use your electrical knowledge to help customers understand products and solve technical problems. Based in North Fambridge, near Chelmsford, you’ll support orders and explain electrical concepts to clients.

You’ll join a small, friendly team, read datasheets, and liaise with overseas manufacturing to resolve questions, keeping customers updated and ensuring smooth order progression.