Technical Support Engineer

Focus Resourcing Limited; Essex; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Pension

Private healthcare

Job summary

Focus Resourcing Limited invites applications for a Technical Support Engineer in an office-based role in Essex, with occasional on-site visits. The salary ranges from £35,000 to £40,000 depending on experience.

The role involves troubleshooting end-user technical product issues, supporting business clients, electricians, installers, and the general public, plus handling tickets and remote monitoring to resolve problems by telephone.

Qualifications

• Previous experience in a technical support role.
• Electrical background ideal and metering experience a huge plus.
• Strong technical background and ability to learn products quickly.
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products desirable.
• Confident customer service skills are essential.

Responsibilities

• Troubleshoot end user technical product issues.
• Support business clients, electricians, installers and the general public.
• Work with a ticketing system, handling inbound and outbound support calls and emails.
• Remote monitoring to find solutions over the telephone.
• Diary management organising weekly site visits to customers' homes and commercial sites.
• Route planning and remotely diagnose product issues.
• Provide external and internal technical product training.
• Assist the Head of Technical with development, writing up and implementing ISO procedures for the department.
• Assist with technical documentation including development, classification, vetting, and version management.

Skills

Technical support

Customer service

Electrical background

Metering experience

Tools

Ticketing system

Job description

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience. There may be room to negotiate on salary for the right person.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• 35,000 - 40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.