TECHNICAL CUSTOMER SERVICE ADVISOR

Get Recruited; Chelmsford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Birthday off

Team dinners

Job summary

Get Recruited is recruiting a Technical Customer Service Advisor for its Chelmsford-area team. You will apply your electrical knowledge to advise customers, handle enquiries, and move orders through a small, friendly team.

The role blends technical product explanations with customer service and order administration, with a culture that values health, family and regular team dinners, plus a birthday day off.

Qualifications

• Experience supporting customers with electrical or electronic products.
• Ability to read electrical diagrams and datasheets.
• Understanding of relays, control panels or automation is beneficial.
• Electrical qualification is desirable.

Responsibilities

• Handle customer enquiries by telephone and email with clear, accurate advice.
• Explain electrical product functions and specifications to customers.
• Read datasheets and diagrams to answer questions about components.
• Investigate product performance, gather information and resolve next steps.
• Coordinate with colleagues and overseas teams to resolve complex questions.
• Process customer orders accurately and manage order status.

Skills

Electrical knowledge

Customer service

Communication skills

Order processing

Attention to detail

Reading electrical diagrams

Education

Electrical engineering background

Job description

TECHNICAL CUSTOMER SERVICE ADVISOR

NORTH FAMBRIDGE, CHELMSFORD

CIRCA £35,000 + COMPANY BONUS

THE OPPORTUNITY:

Do you have an electrical background and enjoy helping customers understand products and solve technical problems?

Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.

This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.

THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:

You’ll combine the product knowledge of a Technical Support Advisor with the customer care and order administration skills of a Customer Service Executive.

• Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.

• Explain electrical product functions and specifications, helping customers understand technical information and how components operate.

• Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.

• Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.

• Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.

• Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.

• Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.

• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.

• Assist with picking and packing orders when required, contributing to the practical running of a small team.

• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

THE PERSON:

• Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.

• Alternatively, an electrical engineering background with experience explaining technical information to customers.

• A sound understanding of electrical components and how they function within a circuit.

• Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.

• Clear communication skills, patience and a methodical approach to investigating customer problems.

• Strong attention to detail when processing orders, recording information and following up enquiries.

• As a Technical Customer Service Advisor, you'll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.

• A relevant technical qualification is desirable, ideally in electrical or electronic engineering.

• Experience with relays, control panels or industrial automation products would be advantageous.

A Technical Support Advisor will bring experience investigating product questions; a Customer Service Executive will need the electrical knowledge to handle those conversations confidently.

We are an equal opportunities employer and we never charge candidates a fee for our services.