Technical Customer Service Advisor

Confidential; Essex; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Birthday off

Regular team dinners

Job summary

Confidential is seeking a Technical Customer Service Advisor in Essex to use your electrical knowledge to help customers understand products and solve technical problems. Based in North Fambridge, near Chelmsford, you’ll support orders and explain electrical concepts to clients.

You’ll join a small, friendly team, read datasheets, and liaise with overseas manufacturing to resolve questions, keeping customers updated and ensuring smooth order progression.

Qualifications

• Experience as a Technical Support Advisor or similar supporting customers with electrical/electronic products.
• Electrical engineering background with ability to explain technical information to customers.
• Solid understanding of electrical components and circuit operation.
• Confident reading electrical diagrams and datasheets including supply voltages and relay contacts.
• Clear communication, patient, and methodical investigation approach.
• Strong attention to detail when processing orders and recording information.
• Able to balance technical enquiries, order processing and practical tasks in a small team.
• Desirable technical qualification in electrical/electronic engineering.
• Experience with relays, control panels or industrial automation products is advantageous.

Responsibilities

• Handle customer enquiries by phone and email, ask questions to understand requirements, provide clear advice.
• Explain electrical product functions and specifications to customers.
• Read datasheets, schematics and diagrams to answer questions about relays and control components.
• Investigate product performance and faults, gather application information, symptoms and next steps.
• Liaise with technical colleagues and overseas manufacturing to resolve complex questions.
• Manage enquiries via shared inbox and close outstanding queries.
• Process customer orders accurately in the order management system.
• Provide updates on availability, progress and deliveries; coordinate with colleagues.
• Assist with picking and packing orders when required.
• Adapt to new systems as more automation is introduced.

Skills

Electrical background

Technical support

Electrical diagrams

Communication

Order processing

Education

Electrical/electronic engineering qualification

Job description

TECHNICAL CUSTOMER SERVICE ADVISOR

NORTH FAMBRIDGE, CHELMSFORD

CIRCA 35,000 + COMPANY BONUS

THE OPPORTUNITY:

Do you have an electrical background and enjoy helping customers understand products and solve technical problems?

Get Recruited is recruiting on behalf of an established engineering business for a Technical Customer Service Advisor to join its small, friendly team. You'll use your electrical knowledge to answer technical enquiries, support customers and keep their orders moving.

This opportunity would suit a Technical Support Advisor or Customer Service Executive with an electrical background who enjoys answering product questions and helping customers. You'll join long-serving colleagues in a business that values health, family and work, with regular team dinners and your birthday off.

THE TECHNICAL CUSTOMER SERVICE ADVISOR ROLE:

• Handle customer enquiries by telephone and email, asking relevant questions to understand their requirements and provide clear, accurate advice.
• Explain electrical product functions and specifications, helping customers understand technical information and how components operate.
• Read technical datasheets, electrical schematics and connection diagrams to answer questions about relays, control circuits and associated components.
• Investigate product performance and fault enquiries, gathering information about the application, connections and symptoms to establish the next steps.
• Liaise with technical colleagues and the overseas manufacturing team to resolve complex questions, keeping customers informed throughout.
• Manage enquiries through the shared inbox, maintaining clear records and following outstanding queries through to resolution.
• Process customer orders accurately, checking product references, quantities and requirements before entering them into the order management system.
• Answer questions about availability, order progress and deliveries, coordinating with colleagues to resolve issues.
• Assist with picking and packing orders when required, contributing to the practical running of a small team.
• Adapt to new systems as the business introduces more automated ordering and customer administration processes.

THE PERSON:

• Experience as a Technical Support Advisor, Customer Service Executive or in a similar position supporting customers with electrical or electronic products.
• Alternatively, an electrical engineering background with experience explaining technical information to customers.
• A sound understanding of electrical components and how they function within a circuit.
• Confident reading electrical diagrams and technical datasheets, including supply voltages, relay contacts and connection arrangements.
• Clear communication skills, patience and a methodical approach to investigating customer problems.
• Strong attention to detail when processing orders, recording information and following up enquiries.
• As a Technical Customer Service Advisor, you'll be comfortable balancing technical enquiries, order processing and practical tasks within a small team.
• A relevant technical qualification is desirable, ideally in electrical or electronic engineering.
• Experience with relays, control panels or industrial automation products would be advantageous.

We are an equal opportunities employer and we never charge candidates a fee for our services.