Technical Assistant

The Compleat Food Group; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading food manufacturer in London seeks a Technical Assistant to support the Technical Team with quality control and compliance tasks. Responsibilities include managing non-conformances, supporting customer complaints, and maintaining documentation. The ideal candidate should have customer service experience and knowledge of food safety systems. This role offers a dynamic environment with numerous employee benefits including generous leave and well-being initiatives.

Benefits

33 days annual leave

Employee Volunteering Days

Online and High-street retailer discount scheme

Employee well-being groups

Charity Initiatives and Team events

24/7 Access to Grocery Aid

Qualifications

• Experience managing customer complaints.
• Desirable previous experience in a food manufacturing or Technical environment.
• Knowledge of Quality Management / Food Safety systems is desirable.

Responsibilities

• Manage non-conformances with suppliers and ensure corrective actions are in place.
• Support customer complaints ensuring they are logged and resolved.
• Maintain supplier documentation for due diligence and audit readiness.
• Report emerging risks and maintain document control logs.

Skills

Customer service experience

Quality Management knowledge

Good communication skills

IT skills (Word, Excel, PowerPoint)

Job description

Overview

Technical Assistant

Location: Harvey and Brockless, Battersea, London

Hours: Monday – Friday, 8:30 - 17:00

Salary: £28,000

At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal growth are at the forefront. Harvey and Brockless are producers and distributors of speciality foods, working with artisan food producers across the globe. They have the largest collection of British farmhouse cheeses in the UK. At our site in Battersea, we slice and dice these cheeses to the liking of our customers.

Purpose

To support the Technical Team by managing administrative tasks related to quality control, food safety documentation and regulatory compliance. The Technical Assistant will be the key point of contact for internal teams, ensuring smooth communication and coordination between departments, while also maintaining records and documentation essential to supplier compliance.

Responsibilities

• Raise, investigate and close non-conformances with suppliers ensuring appropriate corrective actions are in place
• Support the customer complaint system to ensure that complaints are logged, raised with suppliers as appropriate, investigated internally and closed
• Reply to customer, supplier and sales queries and reply in a timely and professional manner
• Assist in maintaining supplier documentation to ensure due diligence and audit readiness
• Support with shelf-life extension requests from production by liaising with suppliers and issuing as appropriate
• Report any new emerging risks through horizon scanning
• Maintaining the document control log ensuring it is current and up to date

Knowledge, Experience and Skills

• Customer service experience including managing customer complaints
• Previous experience in a food manufacturing or Technical environment desirable
• Knowledge of Quality Management / Food Safety systems (Desirable)
• Good written and verbal communication skills
• IT skills (e.g., Word / Excel / PowerPoint / Outlook)

Benefits

• Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real difference.
• Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
• 33 days annual leave
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunities employer, we provide all the support you need to succeed.

Application

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies: We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.

If you would be interested in working with us please send a message to [e-mail]. We will reach out if we have roles needing additional support.