Hybrid Technical Support Coordinator | Customer Care Champion

Air Products Inc.; Worcester; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Air Products Inc. in Worcester, United Kingdom is looking for a Technical Customer Service Coordinator to resolve technical issues across the customer base, before, during and after delivery.

You’ll diagnose problems, deliver effective solutions and maintain accurate technical records to support safety and customer satisfaction. Joining a hybrid role, you’ll complete a comprehensive training program and then work across early and late shifts, including a weekend rotation every three weeks,

Qualifications

• Can-do attitude and strive to leave every customer with a positive experience.
• Strong communicator with excellent listening skills and a friendly telephone manner.
• Solution-focused individual, capable of resolving issues efficiently and effectively.
• Organised and detail-oriented, able to manage multiple tasks in a team environment.

Responsibilities

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Skills

Can-do attitude

Strong communicator

Listening skills

Solution-focused

Team player

Organised

Job description

Air Products Inc. in Worcester, United Kingdom is looking for a Technical Customer Service Coordinator to resolve technical issues across the customer base, before, during and after delivery.

You’ll diagnose problems, deliver effective solutions and maintain accurate technical records to support safety and customer satisfaction. Joining a hybrid role, you’ll complete a comprehensive training program and then work across early and late shifts, including a weekend rotation every three weeks,