Technical Account Manager: Cybersecurity & Customer Success

FireMon; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

FireMon, a cybersecurity innovator, seeks a Technical Account Manager in the United Kingdom. You will be the technical advocate for designated customers, coordinating across Support, R&D, Product Management and Sales to address needs and drive high‑impact outcomes.

You will provide status updates on tickets and projects, guide customers through upgrades and beta programs, and occasionally visit sites. The role requires strong communication, project leadership, and a commitment to continuous

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• 5+ years in technical PM/TAM roles or similar customer-facing technical roles.
• 3+ years managing or architecting complex network infrastructures.
• Active technical certification (e.g., CCNA) and willingness to pursue more annually.
• Understanding of modern software development methodologies and infra design best practices.
• Proven success in customer-facing roles with strong communication and relationship-building.

Responsibilities

• Manage overall relationships with assigned end-users, increasing adoption and ensuring retention and satisfaction.
• Provide project leadership for customers' major FireMon programs.
• Collaborate cross-functionally with Support, R&D, Product Management, and Sales to address customer needs and deliver high-impact outcomes.
• Maintain current functional and technical knowledge of the FireMon product line.
• Provide hands-on support for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities.

Skills

Project management

Technical account management

Customer-facing

Networking

Unix/Linux

CCNA

Education

BSc in CS

Tools

Cisco IOS

Wireshark

Linux

Job description

FireMon, a cybersecurity innovator, seeks a Technical Account Manager in the United Kingdom. You will be the technical advocate for designated customers, coordinating across Support, R&D, Product Management and Sales to address needs and drive high‑impact outcomes.

You will provide status updates on tickets and projects, guide customers through upgrades and beta programs, and occasionally visit sites. The role requires strong communication, project leadership, and a commitment to continuous