Account Manager

ECS Resource Group; Nottingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in the UK seeks an experienced Account Manager specializing in IT services and Cybersecurity. The ideal candidate will manage a portfolio of existing customers and identify growth opportunities. This role requires 4–5 years of relevant experience, strong interpersonal skills, and a willingness to transition into a customer-facing position. Full-time employment with opportunities for growth in a dynamic environment.

Qualifications

• 4–5 years’ experience in Inside Sales, Account Management, or IT Sales.
• Proven track record of working with SME or mid-market customers.
• Exposure to Cybersecurity solutions or strong interest in the area.

Responsibilities

• Manage and develop an existing customer base, maintaining strong and long-term relationships.
• Identify upsell and cross-sell opportunities across the company’s IT and Cyber portfolio.
• Meet clients face-to-face regularly to build trust and understand their business needs.

Job description

Base pay range

Direct message the job poster from ECS Resource Group

Location: Remote (Clients in the Midlands and East of England so would need to be based here)

About the Role

We’re looking for a driven and ambitious Account Manager to join a fast-growing technology solutions provider with a strong focus on Cybersecurity and broader IT services. This is an exciting opportunity for someone currently in an Inside Sales or Telephone Account Management position who is ready to take the next step into a more customer-facing, field-based role.

You’ll inherit a healthy portfolio of existing customers and be responsible for nurturing, expanding, and developing these relationships, while identifying new opportunities to drive growth across a wide range of technology offerings.

Key Responsibilities

• Manage and develop an existing customer base, maintaining strong and long-term relationships.
• Identify upsell and cross-sell opportunities across the company’s IT and Cyber portfolio.
• Meet clients face-to-face regularly to build trust and understand their business needs.
• Work collaboratively with internal technical teams to deliver tailored solutions.
• Achieve and exceed sales targets and KPIs.
• Represent the company at industry events, exhibitions, and networking opportunities.

Ideal Candidate

• 4–5 years’ experience in Inside Sales, Account Management, or IT Sales.
• Proven track record of working with SME or mid-market customers.
• Keen to progress into a more field-based, relationship-driven role.
• Exposure to Cybersecurity solutions or a strong interest in the area.
• Experience working in dynamic, fast-changing environments (e.g., businesses that have gone through acquisitions or rapid growth).
• Open-minded, adaptable, and eager to learn — not limited by rigid corporate processes.
• Confident communicator with strong interpersonal skills and commercial awareness.

Seniority level

Associate

Employment type

Full-time

Job function

IT Services and IT Consulting