Strategic Enterprise Security Technical Account Manager

Zoomcar

Greater London

Hybrid

GBP 60,000 - 90,000

Full time

14 days+

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Job summary

Fortinet is seeking a Technical Account Manager for our London team. You will build trusted, long-term relationships with enterprise customers and act as the primary technical advisor across Fortinet's security portfolio.

You will develop customer-specific technical guidance, lead advanced troubleshooting, and raise the bar on service quality by delivering proactive recommendations and clear, measurable outcomes for ROI.

Qualifications

Minimum of 6 years in technical support/post-sales
Bachelor’s degree in Computer Science, Software Engineering or related field
Fortinet certifications FCP, FCSS, FCX a distinct advantage or similar

Responsibilities

Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
Take initiatives and ownership of customer incidents to drive for timely resolutions
Manage customer communications and expectations until the closure of each case
Participate in customer conference calls or face to face customer meetings
Produce service reports to summarize service activity and performance for key stakeholders
Report Software/Hardware related issues to R&D department and assure follow-up