Technical Account Manager

Sapphire; Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Sapphire in the United Kingdom is seeking a Technical Account Manager to own technical relationships with Managed Security Service customers and help them maximize value from Microsoft security investments.

You will lead service reviews, showcase value with KPIs, identify cross-service opportunities across security and consultancy, and advocate for customer success while balancing remote work with time in our offices.

Qualifications

• Strong Microsoft security expertise.
• Customer-first, consultative mindset.
• Be a trusted adviser, not just an account contact.
• Flexible working – remote + time in our offices.

Responsibilities

• Own and grow trusted technical relationships with Managed Security Service customers.
• Lead service reviews and showcase value through KPIs.
• Identify cross-service opportunities across security & consultancy.
• Champion service quality and customer success.

Skills

Microsoft security

Customer-focused

Advisory mindset

Hybrid/remote work

Job description

Want to be a trusted security adviser to enterprise customers? As a Technical Account Manager, you’ll own technical relationships with our Managed Security Service customers, helping them get maximum value from their Microsoft security investments.

What you’ll do:

• Own and grow trusted technical relationships
• Lead service reviews and showcase value through KPIs
• Identify cross-service opportunities across security & consultancy
• Champion service quality and customer success

What you bring:

• Strong Microsoft security expertise
• A customer-first, consultative mindset
• Be a trusted adviser, not just an account contact
• Flexible working – remote + time in our offices
• Work with brilliant people on meaningful security outcomes