Technical Account Manager

Primer.io; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading payment solutions provider in the UK is seeking a Solutions Engineer to empower merchants through technical advice and support. You will work collaboratively to optimize payment setups and lead integrations. The ideal candidate has a background in merchant-facing roles, strong troubleshooting skills, and excels in communication. Enjoy a remote-first environment with unlimited holiday and competitive benefits.

Benefits

Competitive share options

Uncapped holiday, 25 days minimum

Co-working space access

Workations & Company Retreat

£500 towards home office setup

Generous learning budget

Private Medical Insurance

Qualifications

• Experience in a merchant-facing technical role like Solutions Engineer.
• Strong understanding of APIs and technical flows.
• Proven ability to troubleshoot complex issues.
• Excellent communication skills for technical concepts.
• Organised and able to manage multiple accounts.
• Collaborative and customer-focused.
• Curious about improving merchant performance.
• Experience in a fast-paced environment.

Responsibilities

• Support and grow relationships with live merchants.
• Act as a trusted technical advisor for payment setups.
• Troubleshoot complex issues and ensure stability.
• Lead integration reviews and solution design sessions.
• Collaborate with Product and Engineering teams.
• Identify opportunities to improve merchant conversion.
• Manage multiple merchant relationships.
• Create documentation and best practices for merchants.

Skills

Merchant-facing technical role

APIs, webhooks, SDKs

Troubleshooting and resolving integration issues

Excellent communication and presentation skills

Organised and proactive

Collaborative and customer-centric

Problem-solving mindset

Fast-paced, scaling environment

Job description

An Introduction to Primer

We’re the world’s first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world’s top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce.

Which team will you be joining?

At Primer, Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce. We don’t just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer’s unified payments infrastructure.

From day one, you’ll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid. Whether you’re unblocking a proof of concept or future-proofing an architecture, your focus is on making things possible.

This role is perfect for curious minds who thrive at the intersection of technology and impact. You’ll bring clarity to complexity, act as a critical voice in shaping product evolution, and make sure our merchants don’t just go live: they go further.

If you’re excited by meaningful challenges, collaborative problem-solving, and the chance to drive change at a global scale, we’d love to meet you.

What will you be doing?

• Partnering with our Customer Success team to support and grow relationships with live merchants.

• Acting as a trusted technical advisor: helping merchants get the most out of Primer by optimising their payment setups and introducing new features and capabilities.

• Troubleshooting complex issues, answering in-depth technical questions, and working closely with merchants’ tech teams to ensure stability and scalability.

• Leading technical deep dives, solution design sessions, and integration reviews to continuously improve merchant performance.

• Collaborating with Product and Engineering teams to prioritise fixes, share merchant feedback, and influence the roadmap.

• Proactively identifying opportunities for merchants to adopt new payment methods, improve conversion, and reduce operational friction.

• Managing multiple merchant relationships at once, balancing technical priorities with strategic impact.

• Creating documentation, guides, and best practices to help merchants self-serve and scale efficiently.

What we’d love to see:

• Experience in a merchant-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.), ideally in payments or SaaS.

• Strong understanding of APIs, webhooks, and SDKs, you can read and explain technical flows with ease.

• Proven ability to troubleshoot and resolve complex integration issues, coordinating across internal teams.

• Excellent communication and presentation skills , you can explain complex technical concepts clearly to both developers and non-technical stakeholders.

• Organised and proactive: you can manage multiple live accounts and projects with competing priorities.

• Collaborative and customer-centric: you work hand-in-hand with Customer Success, Product, and Engineering.

• A problem-solving mindset and curiosity to continuously improve merchant experience and performance.

• Experience in a fast-paced, scaling environment, where adaptability and ownership are key.

You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!

• You are not comfortable with shifting context and navigating ambiguity

Our interview process

• 30 minute call with a Talent Partner

• 45 minute interview with our Hiring Manager

• Challenge Stage - Contextualised to Primer!

• 60 minute values alignment interview

What’s life like at Primer?

We've been recognised as a top global employer, #1 in FinTech for ‘flexibility’!

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

We are fully remote and globally distributed; and have been since day one

Competitive share options

Uncapped holiday, with 25 days minimum to be taken

️ Co-working space access

Workations & Company Retreat

The best equipment for your role

£500 towards your home office setup

Generous learning budget

Private Medical Insurance

A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.