Technical Account Manager

LinuxRecruit; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative SaaS organization is seeking a technically adept Technical Account Manager (TAM) to revolutionize customer engagement. In this pivotal role, you will leverage your expertise in cloud-native tooling and observability tools to empower clients to maximize their data's potential. Your ability to communicate complex technical concepts to diverse stakeholders will be key as you guide customers through seamless implementations and integrations. This high-impact position offers a collaborative environment in London, with opportunities for professional growth and a chance to make a significant difference in the tech landscape. Join a team where your contributions directly enhance customer success and drive innovation.

Benefits

Healthcare

Stock options

Bonus

Qualifications

• Deep experience with cloud-native tooling and observability tools.
• Ability to troubleshoot containerized environments effectively.

Responsibilities

• Guide customers through implementation and post-sales journey.
• Engage with software engineers and C-suite to unlock data value.

Skills

Cloud-native tooling

Observability tools (Grafana, DataDog, Splunk)

Troubleshooting containerized environments

Technical communication

Tools

Grafana

DataDog

Splunk

Job description

Step into a company that is reimagining how observability works by building a platform that delivers immediate insights without the overhead of traditional indexing. By eliminating complexity and significantly reducing operational costs by up to 70 percent, this solution offers a unified view across logs, metrics, traces, and security events.... all in real time.

Now they are looking for a Technical Account Manager to join the mission.

This is not your typical post sales role. You will become the trusted technical advisor for new clients, helping them realise the full potential of the platform. From initial deployment through to long term adoption, you will guide the customer journey and ensure value is delivered every step of the way.

Your impact will be significant. You will work closely with both engineers and executive stakeholders, solving problems, smoothing out integrations, and translating complex technical concepts into clear and actionable guidance. Whether you are delivering onboarding sessions, troubleshooting in a containerised environment, or demonstrating features to a room full of CTOs, you will be the key link.

They are ideally looking for someone with:

• Strong experience supporting technical products in a customer facing capacity
• Deep understanding of cloud native technologies and modern observability stacks such as Grafana, DataDog, Splunk or similar
• A hands on mindset and the ability to work comfortably across Kubernetes, microservices, and comparable environments
  

Beyond technical skills, they value clear communicators who are curious, adaptable, and passionate about delivering real value. You are someone who enjoys fast moving environments, solving complex challenges, and building long term relationships based on trust.

This is a hybrid role with two days each week spent collaborating in a central London office. In return, you will join a growing global company with serious momentum toward IPO. Expect strong financial rewards including equity, healthcare, bonuses, and the chance to make a lasting difference to your clients.

If you are ready to help organisations get serious about their data, we would love to speak with you.

What if your coding skills could do more than just build software, what if they could make entire systems faster, smarter, and unbreakable?

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