Technical Account Manager

E3 Recruitment; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading chemical manufacturer is seeking a Technical Account Manager to provide expert technical service across Food, Dairy, and Beverage manufacturing sites. This role involves ensuring operational efficiency, product quality, and compliance. The ideal candidate has significant industry experience and strong technical skills, along with the ability to build lasting customer relationships. Travel is required within the Southeast.

Qualifications

• Previous experience within the Food or Beverage manufacturing industry is essential.
• Strong technical knowledge of industry equipment and product applications.
• A full UK driving licence, flexibility to travel.

Responsibilities

• Deliver on-site technical support and training to customer teams.
• Troubleshoot and resolve technical issues quickly and efficiently.
• Support the introduction of new products and technical projects.

Skills

Technical knowledge

Problem-solving skills

Customer relationship management

Education

Level 4 Certificate in Food Hygiene

Train the Trainer certifications

Job description

An exciting opportunity has become available to join a market leading chemical manufacturer as a Technical Account Manager. In this role, the Technical Account Manager will be responsible for providing expert technical service and support across Food, Dairy, and Beverage manufacturing sites. As a Technical Account Manager, you will work closely with customers to deliver tailored solutions, ensuring operational efficiency, product quality, and compliance with industry standards. By applying your technical knowledge and problem-solving skills, the Technical Account Manager will play a vital role in maintaining strong customer relationships, supporting process improvements, and driving long-term business success.

Key Responsibilities

• As a Technical Account Manager, deliver on-site technical support and training to customer teams, ensuring the correct and effective application of products.
• Troubleshoot and resolve technical issues quickly and efficiently, minimising disruption and escalating complex challenges when required.
• Support the introduction of new products, installations, and technical projects, including participation in trials and rollouts.
• Build and maintain strong, professional relationships with assigned accounts, acting as the primary technical point of contact.
• Provide clear advice, guidance, and practical solutions to help customers optimise their operations and meet compliance standards.
• Identify opportunities to enhance service delivery and collaborate with the business development team to explore potential new business.
• Proactively review current services, spotting opportunities to add value and generate additional revenue.

Experience and Qualifications

• Previous experience within the Food or Beverage manufacturing industry is essential.
• Strong technical knowledge of industry equipment and product applications, ideally supported by a Level 4 Certificate in Food Hygiene and Train the Trainer certifications.
• A full UK driving licence, with the flexibility to travel across the Southeast and stay away from home when required.

If you have the technical expertise, industry experience, and the drive to succeed as a Technical Account Manager, we would love to hear from you. Please click on the link below to apply directly.