Technical Account Manager

THAMES 360; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A fast-growing distributor in the UK is seeking a Technical Account Manager to provide pre-sales support, deliver training, and resolve complex technical issues. The ideal candidate will have strong technical knowledge in VoIP, networking, and Unified Communications, as well as experience in engaging with partners and suppliers. Competitive salary and opportunities for career advancement are offered.

Qualifications

• Strong technical knowledge of VoIP, Unified Communications, and networking.
• Experience with product demonstrations and technical training.
• Ability to resolve complex technical issues.

Responsibilities

• Provide pre-sales support and advice on product suitability.
• Engage with suppliers and manage product lifecycles.
• Deliver technical training to partners and internal teams.
• Resolve complex technical issues post-sales.

Skills

Technical knowledge of VoIP

Unified Communications

Networking

IP PBX

DECT

Firewalls

VPNs

Job description

Technical Account Manager

Location : Theale, Berkshire (commutable distance)

Salary : Competitive

We are a fast-growing value-added distributor specialising in advanced networking, security, connectivity, and unified communications solutions. Supplying to Resellers, MSPs, System Integrators, and ISPs across the UK, we are investing heavily in technical expertise to support our expanding customer base.

About the Role

This hands-on, pre-sales-focused position will see you working closely with the sales team to provide technical guidance, solution design, product demonstrations, and partner training. You will also deliver 2nd-line technical support, create training content, and represent the business at webinars, trade shows, and industry events.

Key Responsibilities

• Pre-sales support: advising on product suitability, solution design, and upsell opportunities.
• Supplier engagement: maintaining technical qualifications and managing product lifecycles.
• Training: delivering technical training to partners and internal teams.
• Post-sales: resolving complex technical issues and creating knowledge base resources.

About You

Strong technical knowledge of VoIP, Unified Communications, IP PBX, DECT, networking, firewalls, and VPNs.

Experience analysing SIP...