Tech Support Apprentice: Learn, Troubleshoot & Help People

Back To Work; East Midlands; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back To Work is seeking an IT Support & Customer Service Apprentice to join our team in the East Midlands. This entry-level role offers hands-on training, structured learning, and guidance from experienced professionals to help you start a career in IT.

You will learn how to provide technical support, assist with troubleshooting, and help maintain IT systems while developing strong communication and problem-solving skills in a supportive team environment.

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Escalate more complex issues with the IT team.
• Stay informed about common IT problems and solutions.

Skills

Interest in technology

Good communication

Willingness to learn

Job description

Back To Work is seeking an IT Support & Customer Service Apprentice to join our team in the East Midlands. This entry-level role offers hands-on training, structured learning, and guidance from experienced professionals to help you start a career in IT.

You will learn how to provide technical support, assist with troubleshooting, and help maintain IT systems while developing strong communication and problem-solving skills in a supportive team environment.