Junior IT Support & Customer Service Apprentice

Back To Work; Nottingham; On-site; GBP 8,300 - 14,000; Full time

Job summary

Back To Work is seeking an IT Support & Customer Service Apprentice to begin a career in IT, offering hands-on training, learning opportunities, and guidance from experienced professionals. The role focuses on helping customers with technical support and problem solving in a friendly environment.

You will learn to respond to queries, diagnose basic issues, set up devices, and log support requests while developing your IT knowledge and customer service skills.

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to escalate more complex issues.
• Stay informed about common IT problems and solutions.

Skills

Interest in technology

Good communication skills

Willingness to learn

Job description

Back To Work is seeking an IT Support & Customer Service Apprentice to begin a career in IT, offering hands-on training, learning opportunities, and guidance from experienced professionals. The role focuses on helping customers with technical support and problem solving in a friendly environment.

You will learn to respond to queries, diagnose basic issues, set up devices, and log support requests while developing your IT knowledge and customer service skills.