IT Support Apprentice: Earn While You Learn

QA; Runcorn; On-site; GBP 10,000 - 13,000; Full time

Benefits offered by this job

Training & mentorship

IT qualification opportunity

Real-world experience

Inclusive team culture

Career progression potential

Job summary

QA is offering an IT Support Apprenticeship in the United Kingdom. You will join the IT helpdesk, assisting users with technical issues and gaining hands-on experience while working toward a Level 3 IT Support qualification.

Responsibilities include logging incidents, diagnosing basic issues, assisting with password resets, and following incident-management processes. The programme emphasizes mentorship, real-world IT deployment, and potential progression to a full-time role.

Qualifications

• A keen interest in IT and technology.
• Basic understanding of Windows and Office applications desirable.
• Good problem-solving and communication skills.
• Willingness to learn and take on new challenges.
• 1–2 years of study or work in IT-related areas is a plus.

Responsibilities

• Serve as the first point of contact for IT assistance via phone, email, or ticketing system.
• Log and track incidents and service requests accurately.
• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals.
• Assist with account administration tasks like password resets and user access requests.
• Escalate more complex issues to senior support engineers as appropriate.
• Learn and follow internal processes for incident management and service delivery.
• Support the setup and deployment of new equipment for users.
• Maintain professionalism and a strong customer service attitude at all times.

Skills

Interest in IT

Problem-solving

Communication skills

Willingness to learn

Customer service

Education

GCSEs (4+) incl Maths & English

Tools

Windows OS

Office applications

Job description

QA is offering an IT Support Apprenticeship in the United Kingdom. You will join the IT helpdesk, assisting users with technical issues and gaining hands-on experience while working toward a Level 3 IT Support qualification.

Responsibilities include logging incidents, diagnosing basic issues, assisting with password resets, and following incident-management processes. The programme emphasizes mentorship, real-world IT deployment, and potential progression to a full-time role.