IT Support & Customer Service Apprentice

Back To Work; East Midlands; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back To Work is seeking an IT Support & Customer Service Apprentice to join our team in the East Midlands. This entry-level role offers hands-on training, structured learning, and guidance from experienced professionals to help you start a career in IT.

You will learn how to provide technical support, assist with troubleshooting, and help maintain IT systems while developing strong communication and problem-solving skills in a supportive team environment.

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Escalate more complex issues with the IT team.
• Stay informed about common IT problems and solutions.

Skills

Interest in technology

Good communication

Willingness to learn

Job description

An IT support company is looking for a IT Support & Customer Service Apprentice to join their team. This is a great opportunity for someone starting their career in IT who enjoys helping people and solving problems. You'll receive hands-on training, structured learning, and guidance from experienced professionals.

As an apprentice, you'll learn how to provide technical support to customers, assist with troubleshooting, and help maintain IT systems. This role is perfect for someone who is enthusiastic about technology and enjoys working with people.

Key responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to **escalate** more complex issues.
• Stay informed about common IT problems and solutions.

Requirements

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.