IT Helpdesk Apprentice: Kickstart Your Tech Career

Back To Work; Ashington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in the North East is seeking an apprentice to support our IT helpdesk. You will gain hands-on experience across incident management, service requests, and daily checks.

This entry-level role is ideal for a motivated individual with good communication and teamwork skills, able to work independently and learn quickly within a busy IT environment.

Based in Ashington, the role offers exposure to SLAs, KPIs and the opportunity to build a career in IT support.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Self-Motivated.

Responsibilities

• Assist the Technical Service Owner within Global IT Application support.
• Support service delivery, meeting SLAs and KPIs.
• Review tickets in Service Management and prioritise accordingly.
• Perform daily operational checks (Incidents, requests & Problems) per training.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

Job description

Back To Work in the North East is seeking an apprentice to support our IT helpdesk. You will gain hands-on experience across incident management, service requests, and daily checks.

This entry-level role is ideal for a motivated individual with good communication and teamwork skills, able to work independently and learn quickly within a busy IT environment.

Based in Ashington, the role offers exposure to SLAs, KPIs and the opportunity to build a career in IT support.