IT Support & Customer Service Apprentice

Back To Work; Nottingham; On-site; GBP 8,300 - 14,000; Full time

Job summary

Back To Work is seeking an IT Support & Customer Service Apprentice to begin a career in IT, offering hands-on training, learning opportunities, and guidance from experienced professionals. The role focuses on helping customers with technical support and problem solving in a friendly environment.

You will learn to respond to queries, diagnose basic issues, set up devices, and log support requests while developing your IT knowledge and customer service skills.

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to escalate more complex issues.
• Stay informed about common IT problems and solutions.

Skills

Interest in technology

Good communication skills

Willingness to learn

Job description

An IT support company is looking for a IT Support & Customer Service Apprentice to join their team. This is a great opportunity for someone starting their career in IT who enjoys helping people and solving problems. You'll receive hands-on training, structured learning, and guidance from experienced professionals.

As an apprentice, you'll learn how to provide technical support to customers, assist with troubleshooting, and help maintain IT systems. This role is perfect for someone who is enthusiastic about technology and enjoys working with people.

Key responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to **escalate** more complex issues.
• Stay informed about common IT problems and solutions.

Requirements

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.