Tech-Savvy Retail Advisor: Trusted Customer Guide

Virgin Media O2; Eastbourne; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Job summary

Virgin Media O2 in Eastbourne is looking for a Retail Advisor to help customers choose from our range of products and set up price plans that fit their lifestyle. You’ll demonstrate devices, resolve queries and work with the team to hit store targets and deliver great experiences.

The role offers an hourly rate of £13.45 with induction and ongoing coaching to develop product knowledge and customer service skills. Flexibility to work across opening hours is expected.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Job description

Virgin Media O2 in Eastbourne is looking for a Retail Advisor to help customers choose from our range of products and set up price plans that fit their lifestyle. You’ll demonstrate devices, resolve queries and work with the team to hit store targets and deliver great experiences.

The role offers an hourly rate of £13.45 with induction and ongoing coaching to develop product knowledge and customer service skills. Flexibility to work across opening hours is expected.