Tech-Savvy Retail Advisor: Flexible Shifts & Perks

Virgin Media O2; Northwich; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Discounts on broadband, TV and mobile

Bupa healthcare

Pension

Generous holiday — plus your birthday

Cycle2Work schemes

Dental insurance

Neurodiversity assessments

Job summary

Virgin Media O2 is seeking a part-time Retail Advisor in Northwich to guide customers through product choices, price plans and tech setups. You’ll deliver friendly, confident service, resolve issues and contribute to team targets, with a focus on memorable customer experiences.

You’ll join a collaborative retail team in a role that supports flexible hours, including evenings and weekends, and benefits from induction and ongoing coaching.

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Demonstrate features and accessibility tools to showcase new technology.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and high customer satisfaction.

Skills

Communication skills

Customer experience

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O2 is seeking a part-time Retail Advisor in Northwich to guide customers through product choices, price plans and tech setups. You’ll deliver friendly, confident service, resolve issues and contribute to team targets, with a focus on memorable customer experiences.

You’ll join a collaborative retail team in a role that supports flexible hours, including evenings and weekends, and benefits from induction and ongoing coaching.