Tech-Savvy Retail Advisor — Part Time

Virgin Media O2; Antrim and Newtownabbey District; Vor Ort; GBP 18.000 - 21.000; Teilzeit

Benefits dieser Stelle

Bupa healthcare

Wellbeing support

Life cover

Pension

Zusammenfassung

Virgin Media O₂ in Newtownabbey is seeking a part-time Retail Advisor who will assist customers with a range of products from mobile, broadband and TV services. The role focuses on building trust, solving problems and delivering memorable experiences, with initial induction sessions of 2x2 days (30 hours).

You will contribute to team targets and customer satisfaction, working across store hours which may include evenings and weekends.

Qualifikationen

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Aufgaben

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Kenntnisse

Confidence

Communication

Customer-focused

Resilience

Flexibility

Jobbeschreibung

Virgin Media O₂ in Newtownabbey is seeking a part-time Retail Advisor who will assist customers with a range of products from mobile, broadband and TV services. The role focuses on building trust, solving problems and delivering memorable experiences, with initial induction sessions of 2x2 days (30 hours).

You will contribute to team targets and customer satisfaction, working across store hours which may include evenings and weekends.