Tech-Savvy Retail Advisor for Connected Tech

Virgin Media; Horsforth; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Job summary

Virgin Media is seeking a Retail Advisor to help customers choose from our mobile, broadband and TV options, building trust and delivering memorable service. You’ll explain products clearly, take ownership of issues, and work within a close-knit store team.

You’ll join a supportive team with induction sessions and ongoing coaching. Flexibility is key to covering opening hours, including evenings and weekends, to meet store targets and deliver great experiences.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer focus

Resilience

Flexibility

Learning mindset

Job description

Virgin Media is seeking a Retail Advisor to help customers choose from our mobile, broadband and TV options, building trust and delivering memorable service. You’ll explain products clearly, take ownership of issues, and work within a close-knit store team.

You’ll join a supportive team with induction sessions and ongoing coaching. Flexibility is key to covering opening hours, including evenings and weekends, to meet store targets and deliver great experiences.