Tech-Savvy Retail Advisor: Flexible Shifts & Training

Virgin Media; Devizes; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Pension

Birthday off

Discounts on broadband, TV & mobile

Cycle to work

Job summary

Virgin Media is seeking a friendly Retail Advisor to help customers get the most out of technology that keeps them connected. You’ll build trust, demonstrate empathy and own issues from first contact to resolution, focusing on memorable service in-store.

You’ll join a close-knit team, work across store opening hours including evenings and weekends, and receive structured induction plus ongoing coaching to grow in a fast-paced retail environment.

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to meet targets.
• Flexibility to adapt to different customers and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from product range including mobile, broadband, TV, and accessories.
• Support customers in selecting price plans and setup.
• Showcase features and accessibility tools.
• Take ownership of customer queries and resolve issues.
• Collaborate with team to hit store targets and satisfaction goals.

Skills

Communication skills

Customer service

Adaptability

Team collaboration

Job description

Virgin Media is seeking a friendly Retail Advisor to help customers get the most out of technology that keeps them connected. You’ll build trust, demonstrate empathy and own issues from first contact to resolution, focusing on memorable service in-store.

You’ll join a close-knit team, work across store opening hours including evenings and weekends, and receive structured induction plus ongoing coaching to grow in a fast-paced retail environment.