Tech-Savvy Retail Advisor | Flexible Hours

Virgin Media O2; Chester; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Broadband discounts

TV discounts

Mobile discounts

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O₂ is hiring a Retail Advisor to guide customers toward the right technology and services, delivering friendly, knowledgeable support in-store. You’ll help customers choose products, explain price plans, and demonstrate features while resolving questions and building trust.

Join a supportive team with two-week induction, ongoing coaching, and a flexible shift pattern. Benefits include healthcare, pension and generous holiday, plus exclusive discounts and employee networks.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Customer service

Communication skills

Empathy

Resilience

Flexibility

Learning mindset

Job description

Virgin Media O₂ is hiring a Retail Advisor to guide customers toward the right technology and services, delivering friendly, knowledgeable support in-store. You’ll help customers choose products, explain price plans, and demonstrate features while resolving questions and building trust.

Join a supportive team with two-week induction, ongoing coaching, and a flexible shift pattern. Benefits include healthcare, pension and generous holiday, plus exclusive discounts and employee networks.