Tech-Driven Retail Advisor — Flexible Hours

Virgin Media O2; Brighton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Birthday off

Job summary

Virgin Media O2 is looking for a friendly Retail Advisor to help customers choose products, explain price plans and set up services in-store. You’ll build trust by showing empathy and ownership to create memorable experiences, earning a competitive hourly rate of £13.45.

You’ll be part of a close-knit retail team, with induction sessions and ongoing coaching to support your growth. Shifts cover store hours, including evenings and weekends, with a focus on customer satisfaction.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Customer service

Communication

Tech-savvy

Retail experience

Job description

Virgin Media O2 is looking for a friendly Retail Advisor to help customers choose products, explain price plans and set up services in-store. You’ll build trust by showing empathy and ownership to create memorable experiences, earning a competitive hourly rate of £13.45.

You’ll be part of a close-knit retail team, with induction sessions and ongoing coaching to support your growth. Shifts cover store hours, including evenings and weekends, with a focus on customer satisfaction.