Tech-Savvy Retail Advisor – Flexible Hours

Virgin Media O2; Kendal; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work

Dental insurance and neurodiversity -­

Virgin Family platform and O₂ Priority

Job summary

Virgin Media O2 in Kendal is seeking a Retail Advisor to help customers get the most from our technology, offering guidance on mobile products, broadband and TV packages. You will learn through an induction with 2 x 2-day sessions (30 hours) and receive ongoing coaching to support your growth.

Shifts include evenings and weekends, reflecting store hours and peak periods. You’ll join a close-knit retail team focused on collaboration, achievement of targets and delivering memorable customer

Qualifications

• Excellent communication skills and the ability to build trust with customers.
• Empathy and ownership to resolve issues and ensure positive experiences.
• Flexibility to work shifts including evenings and weekends.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, broadband and TV packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and strong communication

Resilience and targets

Flexibility with shifts

Open mindset and learning

Job description

Virgin Media O2 in Kendal is seeking a Retail Advisor to help customers get the most from our technology, offering guidance on mobile products, broadband and TV packages. You will learn through an induction with 2 x 2-day sessions (30 hours) and receive ongoing coaching to support your growth.

Shifts include evenings and weekends, reflecting store hours and peak periods. You’ll join a close-knit retail team focused on collaboration, achievement of targets and delivering memorable customer