Tech-Savvy Retail Advisor | Flexible Shifts & Perks

Virgin Media; Harrogate; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Job summary

Virgin Media is hiring a Retail Advisor to help customers navigate mobile, broadband and entertainment options with patience and care. You'll build trust, demonstrate features and resolve issues, while striving for excellent service in every interaction.

You'll join a close-knit retail team, receive structured training, induction sessions, and ongoing coaching to grow your knowledge and career in a fast-paced environment.

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence

Communication skills

Customer focus

Resilience

Flexibility

Team targets

Open mindset

Willingness to learn

Job description

Virgin Media is hiring a Retail Advisor to help customers navigate mobile, broadband and entertainment options with patience and care. You'll build trust, demonstrate features and resolve issues, while striving for excellent service in every interaction.

You'll join a close-knit retail team, receive structured training, induction sessions, and ongoing coaching to grow your knowledge and career in a fast-paced environment.