Retail Tech Advisor - Customer Experience & Flexible Hours

Virgin Media O2; Armagh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Virgin Media O₂ is seeking a Retail Advisor to help customers choose from a wide range of products, including mobile phones, tablets, SIMs, broadband and TV packages. You’ll focus on guidance, empathy and ownership to create positive, memorable experiences and build trust.

You’ll join a close-knit retail team with induction sessions and ongoing coaching to develop product knowledge and customer service skills, with flexibility to work across store hours, including evenings and weekends.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Excellent communication

Customer service orientation

Team player

Flexibility

Tech-savvy

Job description

Virgin Media O₂ is seeking a Retail Advisor to help customers choose from a wide range of products, including mobile phones, tablets, SIMs, broadband and TV packages. You’ll focus on guidance, empathy and ownership to create positive, memorable experiences and build trust.

You’ll join a close-knit retail team with induction sessions and ongoing coaching to develop product knowledge and customer service skills, with flexibility to work across store hours, including evenings and weekends.