Tech-Savvy Retail Advisor | Flexible Shifts & CX

Virgin Media O2; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband TV and mobile

Cycle2Work

Dental insurance

Neurodiversity assessments

Virgin Family platform

O₂ Priority

Job summary

Virgin Media O2 is seeking a Retail Advisor in Greater London to guide customers through our range of mobile, broadband and TV products. You’ll build trust, demonstrate features and help customers choose plans that fit their lifestyle.

Expect structured induction, ongoing coaching and a supportive team culture. Competitive hourly rate £13.45 plus a location allowance of £1,350, with shifts across store hours including evenings and weekends.

Qualifications

• Confidence and strong communication skills.
• Genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer empathy

Resilience and targets

Flexibility with customers

Willingness to learn

Job description

Virgin Media O2 is seeking a Retail Advisor in Greater London to guide customers through our range of mobile, broadband and TV products. You’ll build trust, demonstrate features and help customers choose plans that fit their lifestyle.

Expect structured induction, ongoing coaching and a supportive team culture. Competitive hourly rate £13.45 plus a location allowance of £1,350, with shifts across store hours including evenings and weekends.