Tech-Savvy Retail Advisor | Flexible Shifts

Virgin Media O2; Newport; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension and generous holiday

Job summary

Virgin Media O2 is hiring a Retail Advisor to guide customers in selecting products and plans, while delivering memorable service. You’ll explain features, assist with setup, and resolve queries with care. You’ll join a close-knit retail team focused on achieving store targets and high customer satisfaction.

Shifts cover store hours, including evenings and weekends. Induction and ongoing coaching support your professional growth within a welcoming, inclusive environment.

Qualifications

• Must have confident and clear communication with customers.
• Demonstrated ability to deliver great customer experiences.
• Ability to adapt to different customers, products and priorities.
• Motivation to meet individual and team targets.
• Open mindset and proactive approach to learning in retail.

Responsibilities

• Help customers choose from our range of products.
• Support customers in selecting the right price plan and setup.
• Showcase new and existing technology, including accessibility tools.
• Take ownership of customer queries and resolve issues.
• Collaborate with the team to hit store targets and customer satisfaction.

Skills

Communication skills

Customer focus

Flexibility

Resilience

Willingness to learn

Job description

Virgin Media O2 is hiring a Retail Advisor to guide customers in selecting products and plans, while delivering memorable service. You’ll explain features, assist with setup, and resolve queries with care. You’ll join a close-knit retail team focused on achieving store targets and high customer satisfaction.

Shifts cover store hours, including evenings and weekends. Induction and ongoing coaching support your professional growth within a welcoming, inclusive environment.