Tech-Savvy Retail Advisor | Flexible Hours & Impact

Virgin Media O2; East Kilbride; On-site; GBP 17,000 - 21,000; Full time

Job summary

Virgin Media O₂ is hiring a Retail Advisor to guide customers through mobile, broadband and entertainment options with empathy and clear explanations. You’ll be the go-to person for advice, resolving issues and building trust in every interaction.

Across store hours you’ll help customers choose products, set up plans, and demonstrate features while working with a supportive team to hit targets and deliver memorable service. Training starts soon.

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and communication

Customer experience

Resilience and targets

Flexibility

Willingness to learn

Job description

Virgin Media O₂ is hiring a Retail Advisor to guide customers through mobile, broadband and entertainment options with empathy and clear explanations. You’ll be the go-to person for advice, resolving issues and building trust in every interaction.

Across store hours you’ll help customers choose products, set up plans, and demonstrate features while working with a supportive team to hit targets and deliver memorable service. Training starts soon.